Question 1

Is it free to post a project?

Accepted Answer

Yes. Posting a project on Innolux Master is free for homeowners. You only pay your chosen pro for the work — never the platform — and payments flow through escrow so the funds are held until work is approved.

Question 2

How are pros vetted?

Accepted Answer

Every provider in the network is reviewed for licence, insurance, work history, references, and category expertise before being approved. Verification status is shown on each pro's profile, and ID-verified pros carry a visible badge.

Question 3

How does escrow protect my payment?

Accepted Answer

When you award a job, payment is held by our escrow partner — not by the pro. Funds are only released after you confirm the milestone or final delivery is complete. If something goes wrong, you can raise a dispute before release.

Question 4

What happens if I'm unhappy with the work?

Accepted Answer

Open a dispute from the job page before approving release. Our safety team reviews the evidence from both sides (photos, messages, contract terms) and can pause, partially release, or refund the escrow balance based on what was agreed.

Question 5

Can I contact a pro outside the platform?

Accepted Answer

We strongly recommend keeping all communication, quotes, and payment on Innolux Master. Off-platform deals lose escrow protection, dispute support, and verified message history — and they violate our terms of service.

Question 6

How does membership work?

Accepted Answer

Pros join via a vetted application. Once approved, you choose a membership tier that includes a monthly lead allowance, profile placement, and access to escrow-backed jobs. You can upgrade, downgrade, or pause at any time.

Question 7

How are leads delivered?

Accepted Answer

Qualified leads matching your category, region, and availability appear in your dashboard in real time. You decide which to bid on — there's no obligation, and unused allowance carries forward within the billing cycle.

Question 8

When do I get paid?

Accepted Answer

Once the homeowner approves a milestone or marks the job complete, escrow releases funds to your connected payout account. Most payouts settle within 1–2 business days depending on your bank.

Question 9

What does ID verification involve?

Accepted Answer

We ask for a government-issued photo ID and a quick liveness check. Verified pros earn a visible trust badge, rank higher in search, and unlock larger escrow limits. Documents are encrypted and never shown publicly.

Question 10

What are the conduct rules?

Accepted Answer

Be honest in your profile and bids, communicate on-platform, deliver the scope you agreed to, and never push homeowners off-platform. Repeated violations result in warnings, suspension, or removal from the network.

Question 11

How are disputes resolved?

Accepted Answer

Disputes are reviewed by our safety team using on-platform evidence: signed contract terms, milestone history, uploaded photos, and message records. Decisions are typically issued within 3–5 business days.

Question 12

What happens to my personal data?

Accepted Answer

Your contact details are only shared with a pro after you've awarded them a job. We never sell personal data, and you can request export or deletion at any time from account settings.

Question 13

How do you handle fraudulent listings or reviews?

Accepted Answer

We use automated detection plus human moderation. Suspicious listings are paused, and verified-purchase reviews are weighted more heavily. Anyone can report a profile, listing, or review with one click.

Question 14

Is my payment information secure?

Accepted Answer

Card and bank details are handled by our PCI-compliant payment partners — Innolux Master never stores raw card numbers. All traffic is end-to-end encrypted.

Questions, answered.

For homeowners

For pros

Trust & safety

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